Take the repetitive work off the NZSIA desk.
A small office, a national certification body, and the same handful of questions every week. Here is a working demonstration of how much of that an assistant can handle — answered from your own documents, with you in control.
The same handful of jobs, every week
The same questions, by hand
Refunds, prerequisites, the ISIA Stamp, “do I have to be a member?” — answered one email at a time from documents scattered across the website.
Bookings lost to lapsed memberships
Course places cancelled because a renewal slipped — the exact issue raised in the December newsletter and the 2026 AGM.
Documents spread everywhere
Outlines, policies and manuals live across Sway, SharePoint and the website, with no single place to search them.
One very small office
A national, six-discipline certification body — and all of it lands on one desk in the busiest months of the year.
Drawn from NZSIA's own public newsletter and 2026 AGM minutes.
What's already working — and what's next
Ask NZSIA
Plain-English answers from your own documents, with the source shown for every line.
AI Inbox Assistant
Every member email gets a ready, on-brand reply drafted from your rules — you approve and send.
Handbook search
Members self-serve the easy questions on your website, before they ever email the office.
Member portal
Members check their status, renew, and find their courses — without phoning the office.
Ops dashboard
One screen per course: who's enrolled, who's paid, who's waitlisted, who's about to be cancelled.
Verify an instructor
Ski schools confirm a member's status and qualifications themselves, in seconds.
Foreign-qualification intake
Overseas certificates read, checked against your recognition rules, and an equivalence reply drafted.
Certification pathway tracker
Each member sees exactly what stands between them and their next level or the ISIA Stamp.
Mobile course finder
A fast, filterable course calendar that actually works on a phone.
The bigger picture
Everything here sits around the system that actually runs NZSIA — memberships, course bookings and payments. From the 2026 AGM it looks like that platform is already under review, which is a much larger project than any single idea above, and the one everything else plugs into. This demo isn't that platform; it's a quick, no-risk way to show how I work — built in a couple of days, from public information. If that conversation is live, that's one for Daniel as GM, and I'd be glad to be part of it.
Want to take a closer look?
Have a click through the demo, or get in touch and I'll walk you through it.